Shipping policy

Shipping Policy:


Thank you for choosing Imperium Duelist as your source for card accessories. This Shipping Policy outlines important information regarding the shipment of your orders. Please read this policy carefully before placing an order with us.

1. Order Processing:
  • All orders are typically processed and shipped within [insert processing time, e.g., 1-3 business days] after the order has been successfully placed, unless otherwise stated.
  • Please ensure that you provide accurate and complete shipping information to avoid any delays or misdeliveries. We are not responsible for any delays or additional costs caused by inaccurate or incomplete shipping information provided by the customer.

2. Shipping Methods and Delivery Time:
  • We offer various shipping methods to accommodate different delivery needs. The available shipping options will be presented during the checkout process.
  • The estimated delivery time may vary based on the shipping method selected and the destination. Please note that delivery times are estimates and not guaranteed.
  • For pre-orders, the expected shipping time will be specified in the product description. Please refer to the product description for the estimated shipping date.

3. Shipping Costs:
  • Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method of your order.
  • The shipping costs will be displayed during the checkout process before you complete your purchase.

4. International Shipping:
  • We proudly offer international shipping to many countries. However, please note that international shipments may be subject to customs duties, taxes, or additional fees imposed by the destination country's customs authorities.
  • The recipient of the international shipment is responsible for all customs-related charges. These charges are separate from the product and shipping costs and are the sole responsibility of the recipient.
  • Please be aware that customs procedures and import regulations may cause delays in the delivery of your order. We cannot guarantee specific delivery dates for international shipments.

5. Order Tracking:
  • For eligible orders, a tracking number will be provided in the shipping confirmation email. You can use this tracking number to monitor the progress of your shipment. Please note that tracking information may not be available immediately after receiving the shipping confirmation email, as it may take some time for the carrier to update their tracking system.
  • Please note that for international orders, tracking status may be limited when using USPS postal service. We are unable to provide detailed tracking updates once the package leaves the United States. Therefore, we highly recommend selecting DHL Express Shipping for international orders, as it provides more comprehensive tracking information and a faster delivery timeframe.
  • If you choose USPS shipping service for international orders, please be aware that we cannot guarantee the accuracy or availability of tracking updates beyond the package's departure from the United States. In such cases, we advise contacting your local postal service or customs authorities for further assistance in tracking your package's progress.

    Please note that the availability and limitations of tracking services may vary based on the shipping carrier and destination country.

    We appreciate your understanding and cooperation in choosing the appropriate shipping method for international orders to ensure a smooth and trackable delivery process. If you have any questions or require further clarification, please feel free to contact our customer support team for assistance.
6. Shipment Errors or Damages:
  • In the event that you receive an incorrect item or your order arrives damaged, please contact our customer support team within 48 hours of receiving the shipment. We will work with you to resolve the issue promptly.

7. Address Changes:
  • If you need to change the shipping address after placing your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been shipped yet. However, please note that we cannot guarantee address changes once the order is in transit.

8. Shipping Restrictions:
  • We strive to comply with all applicable laws and regulations regarding the shipment of our products. However, please be aware that certain products may be subject to shipping restrictions based on the destination country or region. If an item is restricted for shipment to your location, we will notify you and provide a refund for the affected item(s).

9. Manufacturing Delays and Unforeseen Circumstances:
  • Please note that manufacturing delays or unforeseen circumstances may occur, which can impact the shipping timeline. While we do not proactively contact customers about delays, we are available to address any inquiries or concerns you may have. If you have questions regarding the status of your order or suspect a delay, please feel free to contact us by email at [insert contact email]. We will respond to your inquiry promptly and provide you with updates on the revised shipping timeline, if applicable.

10. Contact Us:
  • If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at imperiumduelist@gmail.com. Our team is available to assist you as soon as possible.
  • If you have inquiries or concerns about the status of your order or suspect a delay, please contact us by email at imperiumduelist@gmail.com. We strive to respond to all customer inquiries promptly and provide you with the information you need.

Last updated: June 24, 2023

By placing an order with us, you acknowledge that you have read and understood our Shipping Policy and agree to comply with its terms and conditions. If you have any questions or require clarification, please do not hesitate to reach out to our customer support team. We appreciate your business and look forward to serving you.